1. Introduction Welcome to the Kenguard Water Purifier website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, and if you do not agree, you should refrain from using this site.
2. General Information The information provided on this website is for general informational purposes regarding Kenguard Water Purifiers, spare parts, and services. All content, including but not limited to product specifications, warranties, and service descriptions, is subject to change without notice.
3. Warranty and Service Terms All Kenguard Water Purifiers and spare parts sold are subject to the warranty conditions as outlined below:
Responsibility for Warranty Claims The responsibility for handling warranty claims lies solely with the dealer, distributor, or retailer who originally sold the Kenguard Water Purifier and its spare parts. Asha Enterprises will not process warranty claims directly from the end customer.
Dealer, Distributor, and Retailer Obligations Dealers, distributors, and retailers are responsible for:
Providing comprehensive warranty service and support to the end customer.
Resolving any issues related to the Kenguard Water Purifier and its spare parts.
Managing and overseeing any applicable Annual Maintenance Contracts (AMC).
Exclusions from Warranty Coverage The following are not covered by the warranty:
Any damage resulting from misuse, mishandling, or unauthorized modifications to the product.
Routine maintenance or consumable parts, such as filters, carbon candles, membranes, post-filters, and copper filters.
Damages caused by failure to adhere to the product’s user manual or instructions.
Warranty Claim Process To initiate a warranty claim, the customer must contact the dealer, distributor, or retailer from whom they purchased the product. Customers will need to provide proof of purchase along with detailed information regarding the issue to help facilitate the claim process.
Enhancing Customer Experience These terms are designed to ensure that customers receive prompt and effective service through their dealer, distributor, or retailer, thereby enhancing their overall experience with Kenguard products.
Commitment to Quality and Service Asha Enterprises is dedicated to producing high-quality products and ensuring customer satisfaction through reliable and efficient service provided by authorized dealers, distributors, and retailers.
Right to Modify Terms Asha Enterprises reserves the right to modify or update product specifications and warranty terms without prior notice. Any changes will be effective immediately upon publication.
For Additional Information If you have any questions or require further information, please contact your authorized dealer, distributor, or retailer for assistance.
Warranty Disclaimer for Consumable Parts Please note that consumable parts, such as filters, carbon candles, membranes, post-filters, and copper filters, are not covered under the warranty.
4. Liability Disclaimer While Kenguard aims to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or reliability of the information on the website. Kenguard is not liable for any loss or damage that may arise from reliance on the information provided.
5. Intellectual Property All content, including but not limited to text, images, graphics, and logos, on this website is the property of Kenguard or its licensors and is protected by intellectual property laws. Any unauthorized reproduction or use of the content is strictly prohibited.
6. Third-Party Links This website may contain links to third-party websites for convenience. Kenguard does not endorse or control these third-party websites and is not responsible for their content, services, or any damage or loss caused by their use.
7. Governing Law These terms and conditions are governed by and construed in accordance with the laws of [Jodhpur/Rajasthan], and any disputes arising shall be subject to the exclusive jurisdiction of the courts of [Jodhpur/Rajasthan].
8. Contact Information For any queries or additional information regarding warranty claims or product details, please contact your authorized dealer, distributor, or retailer. For further assistance, you may reach out to Asha Enterprises at info@kenguard.in.
